PC Hardware

Guest

I have a Mylex eXtremeRAID 2000 that I think has been flashed with the
wrong BIOS. When I changed the jumper J2 from 1-2 to 2-3 to clear the
settings, and boot my computer I get the following message:

No SCSI Boot Device Found

SCSI BIOS Not Installed

AcceleRAID 352: Error in system BIOS PCI Service call -

I tried flashing the card with a known version of the right BIOS and
firmware but the EZASSIST utility doesn't even recognize that a card is
inserted into the system.

I was wondering if anybody knew if the eXtremeRAID 2000 and AcceleRAID
share the same BIOS?

Has anybody ever encountered this problem and found a solution?

My thought is, to download the version of EZASSIST for AccelRAID. If it
recognizes the card then try flashing it with the BIOS from eXtremeRAID
2000 distribution. Or does Mylex (LSI) have another procedure for
fixing this kind of problem?

Thanks,
Derek

Michael Hawes · Guest

Do you have a SCSI drive with System installed? If you have IDE boot
drive everything is OK.
Mike.

wolfgang schneider · Guest

hi ,

it is more than missing a boot-device . he has lost the recogition of
his card .

--
gruss , wolfgang
---<---@
gravity still lives

wolfgang schneider · Guest

hi ,

with an older one i tried for half a day - then threw it away . maybe
something changed with newer models , but the most powerful on software-
level is a straight flash-program itself .

--
gruss , wolfgang
---<---@
gravity still lives

KJ · Guest

After booting to your controller's BIOS flash disk, run "pflash /?" and
you should see something like an option to "pflash /b /f" to "/b" flash
through the boot sector and "/f" to force the flash.

Guest

This has nothing to do with the disk. It is a controller problem. The
utilities to flash the bios/firmware on an eXtremeRAID 2000 is called
EZASSIST. When I run EZASSIST it doesn't even recognize that there is
even a Mylex controller installed in the system. What I was hoping was
that there was somebody out there that knew how the cards were setup at
the factory and maybe had the utilities (like a sympathetic Mylex
engineer)...

When I boot the system, the diagonostic LEDs on the card light in such
a way that they would lead me to believe that StrongARM processor is
still functioning correctly.

Derek

Bryan Hoover · Guest

Have you got the jumpers back to defaults?

What OS are you running in? Have you checked out the stuff at LSI --
select your controller from the dropdown lists:

http://www.lsilogic.com/downloads/selectDownload.do

And I don't think you mentioned whether you were using the controller's
on chip EZAssist, or the executible -- for instance, I can run the
ezassist exe in DOS to the same end as that on the controller's chip.

You may get different results depending on which of the above 3
approaches you take -- the 3 being, for instance, any Windows version of
the config software, the on chip version, and the DOS version. Among
these, there may be differences in what you can do, and also, in how the
software does it.

If Windows, don't forget to install all the drivers -- generally, follow
the instructions for installing the windows config software, etcetera.

Bryan

Bryan Hoover · Guest

Oh, also, if it's like mine, there's a hot key option (alt M for the
1164P) at boot to enter the bios, and toggle it on/off. You need it
toggled on. I understand your bios may be corrupt, but you may find
this helpful nevertheless.

Bryan

Guest

Besides the factiry reserve jumpers there is only one user settable
jumper and that is for clearing the non-volitable RAM. When it is in
the normal position the card will take a long time to boot (in a
SuperMicro system) or it will hang the system (HP and an industrial
system). What I think is happening is the SuperMicro system is timing
out wainting for the card. The SuperMicro system will then print the
messages:

No SCSI Boot Device Found

SCSI BIOS Not Found

When I put the jumper into clear position the message is printed:

AcceleRAID 352: Error in system BIOS PCI Service call -
The HP and industrial systems never get to the point where they print
out a message.

It I try either of the hot keys Alt-M or Alt-R nothing happens. I've
tried booting from a floppy and running the EZASSIST program from DOS.
The program executes but reports that it didn't find any host adapters
in the system.

I'm trying to use this card to replace an eXtremeRAID 1100 (I'm also
familar with the DAC960). I haven't had any problems with any of these
previous cards in this system.

I tried downloading the EZASSIST utility for both the eXtremeRAID 2000
and Accel RAID 350 and it is the same program. It didn't recognize the
system as having either card in it.

I don't think the Windows drivers offer a solution. When I add the card
to the system WIndowsXP doesn't detect a change in hardware. If the PCI
device is timing out when the system boots then it probably isn't in
the device list when WindowsXP starts. WHen I add the eXtremeRAID 1100
it detects it and has me reboot the system.

Tomorrow when I have the time I'm going to pull the system a part and
try again. I'll make sure I don't have any hardware in it I don't need
and disable as much of the on board hardware on the motherboard.

Derek

wolfgang schneider · Guest

Guest

I did a little bit of research on pflash. It is another firmware
flashing utility and I found references to using it to change DVD and
Dell RAID controller firmware. Has anybody ever used it with a Mylex
controller or a Dell branded Mylex controller?

Just a note - it loks like Dell and Mylex distribute their firmware
upgrades differently. Mylex distributes a separate file for each
component. While Dell distributes one ROM image.

Derek

Guest

Well I tried flashing the card again but the flash utility still didn't
detect the card. But when I booted the system in the device list there
is an undentified processor device in the device list but it didn't
provide any specific information at the device.

I put in a request for help at LSI's webpage for help from tech
support. If I don't hear from them I plan on calling them on wednesday.
Hopefully they will be as helpful as when I needed assistance with a
DAC960.

I'm still open to suggestions if anybody has any new ideas.

Thanks,
Derek

Bryan Hoover · Guest

DerekSimmons@FrontierNet.net wrote:

Bryan Hoover · Guest

Hey, another thought is to try and access through an identical or
similar card's bios -- if you can get hands on one.

Bryan

Yoda · Joined: 16 Aug 2008 Posts: 3