| Author |
Message |
Toby
Guest
|
 Posted:
Sun Dec 19, 2004 5:01 pm Post subject:
Re: Don't buy HP -anything- |
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It's a shame, HP used to be a decent company. I just threw away my HP
scanner--which was perfectly good--because of driver problems and HP's
piss-poor tech service. First they stopped offering any unpaid support of
any kind after 2 years. Then the "driver fix" they offered on their website
stopped the computer from booting. As far as I could tell from the
newsgroups no one got this to work correctly. It should not have been so
difficult to write the new drivers, but obviously HP really doesn't care.
Someone at HP Australia apparently confided to one customer who spend a lot
of money and time on the phone trying to get the same scanner set up for W2K
that the update was given to a bunch of junior engineers and never really
thoroughly tested.
Added to that was the fact that HP said that the scan software had to be
updated, but did not indicate where the updated software was located. I
searched the site for hours and came up empty, except for one small
announcement that for those who wanted it, the latest PrecisionScan could be
had on CD for some "nominal" sum.
Trying to update this scanner for XP was a joke. So I just binned it. To
bad--it was fine mechanically--just died for lack of support. I swore I
would never buy another HP product after the first round of updates and I
have been true to my word.
Toby
"grunt" <geoffreygallo@yahoo.com> wrote in message
news:1103227491.012682.179350@f14g2000cwb.googlegroups.com...
| Quote: | I was trying to talk to someone at Hewlett Packard to get information
on identification and availability of parts for a printer a little more
than 5 years old. They don't offer support for products older than 5
years. It seems rather obvious to me that if a company does not expect
its products to have a chance of lasting 5 years, and then won't sell
or discuss parts availibility, then that comapany deserve the business
of no one. That company is Hewlett Packard and I strongly advise
anyone to not bother themselves with their products.
This was a high-end laserjet printer when it was new, unlike the newer,
more 'disposable' and cheaper inkjet printers.
Only a fool would buy HP knowing their policy is to make short lived
junk which they won't support.
Other companies, with other policies and principles, deserve your
business. HP does not.
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PJX
Guest
|
| Posted:
Sun Dec 19, 2004 6:43 pm Post subject:
Re: Don't buy HP -anything |
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|
I feel like the expected life of a printer should be no more than 3
years.
To expect service or parts after 5 years is not reasonable.
Printers are sold near or below cost of production and the
manufacturers have no duty provide extended support.
PJ
On Thu, 16 Dec 2004 20:53:14 GMT, ato_zee@hotmail.com wrote:
| Quote: |
On 16-Dec-2004, "grunt" <geoffreygallo@yahoo.com> wrote:
I was trying to talk to someone at Hewlett Packard to get information
on identification and availability of parts for a printer a little more
than 5 years old. They don't offer support for products older than 5
years.
I quite agree, they don't make any info available, to protect their
franchised agents and repairers, and it's VERY PROFITABLE
for them if you have to junk the product, when a component of
negligable value like a resistor or capacitor fails. Just vote
with your feet (or in this case wallet). |
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| Back to top |
|
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Bob Kos
Guest
|
| Posted:
Sun Dec 19, 2004 9:57 pm Post subject:
Re: Don't buy HP -anything- |
|
|
Which scanner are you working with??? I have the downloads to make a
Scanjet 6200c work in XP. If it will help you, I'll forward them.
e-Mail me - bobkos at earthlink dot net
"Toby" <kymarto123@ybb.ne.jpp> wrote in message
news:41c56cf6$0$70569$45beb828@newscene.com...
| Quote: | It's a shame, HP used to be a decent company. I just threw away my HP
scanner--which was perfectly good--because of driver problems and HP's
piss-poor tech service. First they stopped offering any unpaid support of
any kind after 2 years. Then the "driver fix" they offered on their
website
stopped the computer from booting. As far as I could tell from the
newsgroups no one got this to work correctly. It should not have been so
difficult to write the new drivers, but obviously HP really doesn't care.
Someone at HP Australia apparently confided to one customer who spend a
lot
of money and time on the phone trying to get the same scanner set up for
W2K
that the update was given to a bunch of junior engineers and never really
thoroughly tested.
Added to that was the fact that HP said that the scan software had to be
updated, but did not indicate where the updated software was located. I
searched the site for hours and came up empty, except for one small
announcement that for those who wanted it, the latest PrecisionScan could
be
had on CD for some "nominal" sum.
Trying to update this scanner for XP was a joke. So I just binned it. To
bad--it was fine mechanically--just died for lack of support. I swore I
would never buy another HP product after the first round of updates and I
have been true to my word.
Toby
"grunt" <geoffreygallo@yahoo.com> wrote in message
news:1103227491.012682.179350@f14g2000cwb.googlegroups.com...
I was trying to talk to someone at Hewlett Packard to get information
on identification and availability of parts for a printer a little more
than 5 years old. They don't offer support for products older than 5
years. It seems rather obvious to me that if a company does not expect
its products to have a chance of lasting 5 years, and then won't sell
or discuss parts availibility, then that comapany deserve the business
of no one. That company is Hewlett Packard and I strongly advise
anyone to not bother themselves with their products.
This was a high-end laserjet printer when it was new, unlike the newer,
more 'disposable' and cheaper inkjet printers.
Only a fool would buy HP knowing their policy is to make short lived
junk which they won't support.
Other companies, with other policies and principles, deserve your
business. HP does not.
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Toby
Guest
|
| Posted:
Mon Dec 20, 2004 5:03 am Post subject:
Re: Don't buy HP -anything- |
|
|
Hi Bob,
It was a 5100c. I had finally gotten it working halfway in W2K, but after a
couple of tries to get it working in XP I decided just to bin it. The
problem is the parallel port driver, which HP never wrote correctly for the
later NT based OSes apparently. I went out and bought an old Canon scanner
for 30 bucks--all the software was readily and easily available on the Canon
website and it worked immediately. So much for HP...I'm glad to be rid of my
last HP product.
Toby
"Bob Kos" <see@text.for.eddress> wrote in message
news:Qpixd.4420$RH4.765@newsread1.news.pas.earthlink.net...
| Quote: | Which scanner are you working with??? I have the downloads to make a
Scanjet 6200c work in XP. If it will help you, I'll forward them.
e-Mail me - bobkos at earthlink dot net
"Toby" <kymarto123@ybb.ne.jpp> wrote in message
news:41c56cf6$0$70569$45beb828@newscene.com...
It's a shame, HP used to be a decent company. I just threw away my HP
scanner--which was perfectly good--because of driver problems and HP's
piss-poor tech service. First they stopped offering any unpaid support of
any kind after 2 years. Then the "driver fix" they offered on their
website
stopped the computer from booting. As far as I could tell from the
newsgroups no one got this to work correctly. It should not have been so
difficult to write the new drivers, but obviously HP really doesn't care.
Someone at HP Australia apparently confided to one customer who spend a
lot
of money and time on the phone trying to get the same scanner set up for
W2K
that the update was given to a bunch of junior engineers and never really
thoroughly tested.
Added to that was the fact that HP said that the scan software had to be
updated, but did not indicate where the updated software was located. I
searched the site for hours and came up empty, except for one small
announcement that for those who wanted it, the latest PrecisionScan could
be
had on CD for some "nominal" sum.
Trying to update this scanner for XP was a joke. So I just binned it. To
bad--it was fine mechanically--just died for lack of support. I swore I
would never buy another HP product after the first round of updates and I
have been true to my word.
Toby
"grunt" <geoffreygallo@yahoo.com> wrote in message
news:1103227491.012682.179350@f14g2000cwb.googlegroups.com...
I was trying to talk to someone at Hewlett Packard to get information
on identification and availability of parts for a printer a little more
than 5 years old. They don't offer support for products older than 5
years. It seems rather obvious to me that if a company does not expect
its products to have a chance of lasting 5 years, and then won't sell
or discuss parts availibility, then that comapany deserve the business
of no one. That company is Hewlett Packard and I strongly advise
anyone to not bother themselves with their products.
This was a high-end laserjet printer when it was new, unlike the newer,
more 'disposable' and cheaper inkjet printers.
Only a fool would buy HP knowing their policy is to make short lived
junk which they won't support.
Other companies, with other policies and principles, deserve your
business. HP does not.
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| Back to top |
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Fafnir
Guest
|
| Posted:
Mon Dec 20, 2004 11:27 am Post subject:
Re: Don't buy HP -anything |
|
|
In article <q51bs05ikmgqbi2h3b372lcjk1oe1b71qb@4ax.com>
PJX <dingo@privacy.com> wrote:
| Quote: |
I feel like the expected life of a printer should be no more
than 3
years.
To expect service or parts after 5 years is not reasonable.
Printers are sold near or below cost of production and the
manufacturers have no duty provide extended support.
|
I have no duty to buy their product, either. |
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Arthur Entlich
Guest
|
| Posted:
Tue Dec 21, 2004 1:04 am Post subject:
Re: Don't buy HP -anything |
|
|
They have, if nothing else, an ethical duty, if based on nothing else,
then environmental considerations. Printers are a mess of plastics,
metals, paper or cloth, and electronics. Just because the printer
companies have determined that their sales are best when they don't
charge enough for the printer, but charge silly prices on consumables
don't mean they are the ones calling all the shots.
At minimum, they should have to take back the equipment and recycle it
at no additional cost to the consumer. They have no right to make
shoddy equipment that won't last 3 years, or no longer has parts.
Art
PJX wrote:
| Quote: | I feel like the expected life of a printer should be no more than 3
years.
To expect service or parts after 5 years is not reasonable.
Printers are sold near or below cost of production and the
manufacturers have no duty provide extended support.
PJ
On Thu, 16 Dec 2004 20:53:14 GMT, ato_zee@hotmail.com wrote:
On 16-Dec-2004, "grunt" <geoffreygallo@yahoo.com> wrote:
I was trying to talk to someone at Hewlett Packard to get information
on identification and availability of parts for a printer a little more
than 5 years old. They don't offer support for products older than 5
years.
I quite agree, they don't make any info available, to protect their
franchised agents and repairers, and it's VERY PROFITABLE
for them if you have to junk the product, when a component of
negligable value like a resistor or capacitor fails. Just vote
with your feet (or in this case wallet).
|
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