| Author |
Message |
Barry Hobbf
Guest
|
 Posted:
Thu Nov 03, 2005 2:10 am Post subject:
Data loss -PC world |
|
|
Hello,
A month ago my laptop died and was sent away under warranty. After a month
it was still not returned. For the alst 2 weeks ive been on the phone for
hours trying to work out what exactly was happening - to be told about 30
different stories. So far I can work out the laptop is still not fixed, and
they have erased the data on the HDD. (apparently it was just a power supply
fault)
In the mean time I have got a new laptop because after 28 days PC world are
obliged to give a replacement - and even doing this they tried to fob me of
with a lower spec.
However, the data on the drive was very important to me and included tax
data for my business and other business related items - as well as many
sentimental items.
Can i claim against them to receive compensation for my losses, and the cost
of calls and time/productivity I have lost?
AlsoThe company want 80 quid for me to get my hard drive back - which has
been wiped. Can the data still be recovered if they have wiped it? (not sure
how they erase the drives, wether its quick format or full overwrite)
many thanks, I'll appriciate any replies. |
|
| Back to top |
|
 |
techie_alison
Guest
|
| Posted:
Thu Nov 03, 2005 2:10 am Post subject:
Re: Data loss -PC world |
|
|
"Barry Hobbf" <b.hobbs@ntlworld.com> wrote in message
news:639af.331$Cq4.222@newsfe7-gui.ntli.net...
| Quote: | Hello,
A month ago my laptop died and was sent away under warranty. After a month
it was still not returned. For the alst 2 weeks ive been on the phone for
hours trying to work out what exactly was happening - to be told about 30
different stories. So far I can work out the laptop is still not fixed,
and
they have erased the data on the HDD. (apparently it was just a power
supply
fault)
In the mean time I have got a new laptop because after 28 days PC world
are
obliged to give a replacement - and even doing this they tried to fob me
of
with a lower spec.
However, the data on the drive was very important to me and included tax
data for my business and other business related items - as well as many
sentimental items.
Can i claim against them to receive compensation for my losses, and the
cost
of calls and time/productivity I have lost?
AlsoThe company want 80 quid for me to get my hard drive back - which has
been wiped. Can the data still be recovered if they have wiped it? (not
sure
how they erase the drives, wether its quick format or full overwrite)
many thanks, I'll appriciate any replies.
|
Hi Barry,
Sorry for you loss, I know how frustrating this is. Aside from the advice
which doesn't help you such as backups etc. etc. Don't worry, very few of
us do it so you're not alone. You learn from experiences like this
though... I only back up the bits I need to back up.
Okies, PC World.. The words utter-shite, morons, MacDonalds' burger
flippers etc. etc. spring to mind. From this experience you'll have such a
bitter taste in your mouth that you won't even buy a plug from there in
future. Use small local suppliers, as backing up the data is the first
thing they'll do to avoid getting into later arguments with customer. ;-)
Corporates have similar problems in that if a hard disk goes down, the big
suppliers insists on receiving the hard disk back. They cannot understand
why they can only have it after an electric drill has been through several
times. Data integrity causes all sorts of problems with Corporate Security
Risk Analysis procedures and T&C's so you're not alone.
Here's what you do...
a.) Write everything down factually (remember that you can't prove what was
on that disk so assume it to be gone).
b.) Send it to trading standards recorded delivery, do the same for PC
World's head office, and the store in question.
c.) Get the forms for initiating a claim through the small courts, fill this
in, include your factual log.
d.) Photocopy these, and send with the documents in (b), again recorded
delivery to all 3 parties. Also send one to yourself recorded delivery....
But don't open it, this is for when you get to court and PC World say they
never received anything. Tell the chairman/court you've done this
deliberately for this reason.
Basically what you're trying to do here is to make everything so watertight
that it can't be contested.
You may be able to claim a minimal amount in damages for the data loss but
don't expect much, only a token payment. The courts view will be, did you
make backups. Actually I wouldn't focus on this too much, simply to
highlight that PC World are incompetent and you're not. Actually again,
they're experts in dealing with PC repair, you're not. So technically they
should have had the common sense to at least ask you first. I assume you
advised in the cover note you wrote to go with the PC that data was on the
disk??.... Actually they had no reason to even interfere with the hard
disk. If they were professional they'd have put one of their 'support' hard
disks in it. They are 'professional', aren't they!?
Quite plainly, PC World are incompetent, they always have been, they always
will be.
My big experiences with PC World are through their central personnel
department and if they're anything to go by they like things done their way
from the Store Manager's downwards.
Oh, you did the right thing to buy another laptop, you're perfectly entitled
to do that. PC World are obligued to now give you a refund as a result of
their inaction. It's unlikely they will make this easy, it's unlikely
they'll be thankful to you. Why should they be? when there's 100's of
people behind you every day to follow in your footsteps.
The way these big companies work is that they only need to get everyone once
to make a profit. The high street shops report that spending is down and
trading is difficult, it's not because people are desperately poor but
because the teenage staff they employ are rude, the products are overpriced,
the companies arrogant and difficult to deal with at a central level, and we
can take our money elsewhere so we do. We're slowly learning as consumers
that we've had enough of it.
Hope that helps and gets your presentation folder started for this,
Aly |
|
| Back to top |
|
|
MikeG
Guest
|
| Posted:
Thu Nov 03, 2005 2:27 am Post subject:
Re: Data loss -PC world |
|
|
This isn't to hard....use your data backup file to recover all your
IMPORTANT documents!!
"Barry Hobbf" <b.hobbs@ntlworld.com> wrote in message
news:639af.331$Cq4.222@newsfe7-gui.ntli.net...
| Quote: | Hello,
A month ago my laptop died and was sent away under warranty. After a month
it was still not returned. For the alst 2 weeks ive been on the phone for
hours trying to work out what exactly was happening - to be told about 30
different stories. So far I can work out the laptop is still not fixed,
and
they have erased the data on the HDD. (apparently it was just a power
supply
fault)
In the mean time I have got a new laptop because after 28 days PC world
are
obliged to give a replacement - and even doing this they tried to fob me
of
with a lower spec.
However, the data on the drive was very important to me and included tax
data for my business and other business related items - as well as many
sentimental items.
Can i claim against them to receive compensation for my losses, and the
cost
of calls and time/productivity I have lost?
AlsoThe company want 80 quid for me to get my hard drive back - which has
been wiped. Can the data still be recovered if they have wiped it? (not
sure
how they erase the drives, wether its quick format or full overwrite)
many thanks, I'll appriciate any replies.
|
|
|
| Back to top |
|
|
McSpreader
Guest
|
| Posted:
Thu Nov 03, 2005 3:04 am Post subject:
Re: Data loss -PC world |
|
|
"Barry Hobbf" <b.hobbs@ntlworld.com> wrote in
news:639af.331$Cq4.222@newsfe7-gui.ntli.net:
| Quote: | Hello,
A month ago my laptop died and was sent away under warranty.
After a month it was still not returned. For the alst 2 weeks
ive been on the phone for hours trying to work out what exactly
was happening - to be told about 30 different stories. So far I
can work out the laptop is still not fixed, and they have erased
the data on the HDD. (apparently it was just a power supply
fault)
In the mean time I have got a new laptop because after 28 days
PC world are obliged to give a replacement - and even doing this
they tried to fob me of with a lower spec.
However, the data on the drive was very important to me and
included tax data for my business and other business related
items - as well as many sentimental items.
|
An obvious question springs to mind: why does recovery from backup
media not solve the problem?
| Quote: |
Can i claim against them to receive compensation for my losses,
and the cost of calls and time/productivity I have lost?
|
I very much doubt you would be successful in claiming for the loss
of data - the small print of the Ts & Cs would exclude it.
You might stand a chance re the poor service level and expense
incurred etc. Suggest you try a letter of complaint to their head
office service management.
| Quote: |
AlsoThe company want 80 quid for me to get my hard drive back -
which has been wiped. Can the data still be recovered if they
have wiped it? (not sure how they erase the drives, wether its
quick format or full overwrite)
Depends on what they've done to it. It might need _very_ specialist |
attention at an appropriately specialist price. |
|
| Back to top |
|
|
Barry Hobbf
Guest
|
| Posted:
Thu Nov 03, 2005 5:15 am Post subject:
Re: Data loss -PC world |
|
|
Aly , ThankYou for your reply - They were informed far too often that the
information on the disk was important, and the service call company seemed
to write the information down on invisible paper - I didnt have any faith in
any of them.
"techie_alison" <techie_alison@yahoo.com> wrote in message
news:dkbfdk$ss6$1@nwrdmz03.dmz.ncs.ea.ibs-infra.bt.com...
| Quote: | "Barry Hobbf" <b.hobbs@ntlworld.com> wrote in message
news:639af.331$Cq4.222@newsfe7-gui.ntli.net...
Hello,
A month ago my laptop died and was sent away under warranty. After a
month
it was still not returned. For the alst 2 weeks ive been on the phone for
hours trying to work out what exactly was happening - to be told about 30
different stories. So far I can work out the laptop is still not fixed,
and
they have erased the data on the HDD. (apparently it was just a power
supply
fault)
In the mean time I have got a new laptop because after 28 days PC world
are
obliged to give a replacement - and even doing this they tried to fob me
of
with a lower spec.
However, the data on the drive was very important to me and included tax
data for my business and other business related items - as well as many
sentimental items.
Can i claim against them to receive compensation for my losses, and the
cost
of calls and time/productivity I have lost?
AlsoThe company want 80 quid for me to get my hard drive back - which has
been wiped. Can the data still be recovered if they have wiped it? (not
sure
how they erase the drives, wether its quick format or full overwrite)
many thanks, I'll appriciate any replies.
Hi Barry,
Sorry for you loss, I know how frustrating this is. Aside from the advice
which doesn't help you such as backups etc. etc. Don't worry, very few of
us do it so you're not alone. You learn from experiences like this
though... I only back up the bits I need to back up.
Okies, PC World.. The words utter-shite, morons, MacDonalds' burger
flippers etc. etc. spring to mind. From this experience you'll have such
a
bitter taste in your mouth that you won't even buy a plug from there in
future. Use small local suppliers, as backing up the data is the first
thing they'll do to avoid getting into later arguments with customer. ;-)
Corporates have similar problems in that if a hard disk goes down, the big
suppliers insists on receiving the hard disk back. They cannot understand
why they can only have it after an electric drill has been through several
times. Data integrity causes all sorts of problems with Corporate
Security
Risk Analysis procedures and T&C's so you're not alone.
Here's what you do...
a.) Write everything down factually (remember that you can't prove what
was
on that disk so assume it to be gone).
b.) Send it to trading standards recorded delivery, do the same for PC
World's head office, and the store in question.
c.) Get the forms for initiating a claim through the small courts, fill
this
in, include your factual log.
d.) Photocopy these, and send with the documents in (b), again recorded
delivery to all 3 parties. Also send one to yourself recorded
delivery....
But don't open it, this is for when you get to court and PC World say they
never received anything. Tell the chairman/court you've done this
deliberately for this reason.
Basically what you're trying to do here is to make everything so
watertight
that it can't be contested.
You may be able to claim a minimal amount in damages for the data loss but
don't expect much, only a token payment. The courts view will be, did you
make backups. Actually I wouldn't focus on this too much, simply to
highlight that PC World are incompetent and you're not. Actually again,
they're experts in dealing with PC repair, you're not. So technically
they
should have had the common sense to at least ask you first. I assume you
advised in the cover note you wrote to go with the PC that data was on the
disk??.... Actually they had no reason to even interfere with the hard
disk. If they were professional they'd have put one of their 'support'
hard
disks in it. They are 'professional', aren't they!?
Quite plainly, PC World are incompetent, they always have been, they
always
will be.
My big experiences with PC World are through their central personnel
department and if they're anything to go by they like things done their
way
from the Store Manager's downwards.
Oh, you did the right thing to buy another laptop, you're perfectly
entitled
to do that. PC World are obligued to now give you a refund as a result of
their inaction. It's unlikely they will make this easy, it's unlikely
they'll be thankful to you. Why should they be? when there's 100's of
people behind you every day to follow in your footsteps.
The way these big companies work is that they only need to get everyone
once
to make a profit. The high street shops report that spending is down and
trading is difficult, it's not because people are desperately poor but
because the teenage staff they employ are rude, the products are
overpriced,
the companies arrogant and difficult to deal with at a central level, and
we
can take our money elsewhere so we do. We're slowly learning as consumers
that we've had enough of it.
Hope that helps and gets your presentation folder started for this,
Aly
|
|
|
| Back to top |
|
|
William P.N. Smith
Guest
|
| Posted:
Thu Nov 03, 2005 8:26 am Post subject:
Re: Data loss -PC world |
|
|
"Barry Hobbf" <b.hobbs@ntlworld.com> wrote:
| Quote: | they have erased the data on the HDD. (apparently it was just a power supply
fault)
|
I always pull the hard drive (with it's carrier) when I send my laptop
back for service. I doubt you'd get much satisfaction from them, in
fact I doubt they'd actually send you your original hard drive back
for data recovery. How would you know if the data recovery company
took you $2500 and said "yup, it's been erased!"? |
|
| Back to top |
|
|
Joseph Fenn
Guest
|
| Posted:
Thu Nov 03, 2005 8:26 am Post subject:
Re: Data loss -PC world |
|
|
On Wed, 2 Nov 2005, techie_alison wrote:
| Quote: | "Barry Hobbf" <b.hobbs@ntlworld.com> wrote in message
news:639af.331$Cq4.222@newsfe7-gui.ntli.net...
Hello,
A month ago my laptop died and was sent away under warranty. After a month
it was still not returned. For the alst 2 weeks ive been on the phone for
hours trying to work out what exactly was happening - to be told about 30
different stories. So far I can work out the laptop is still not fixed,
and
they have erased the data on the HDD. (apparently it was just a power
supply
fault)
In the mean time I have got a new laptop because after 28 days PC world
are
obliged to give a replacement - and even doing this they tried to fob me
of
with a lower spec.
However, the data on the drive was very important to me and included tax
data for my business and other business related items - as well as many
sentimental items.
Can i claim against them to receive compensation for my losses, and the
cost
of calls and time/productivity I have lost?
AlsoThe company want 80 quid for me to get my hard drive back - which has
been wiped. Can the data still be recovered if they have wiped it? (not
sure
how they erase the drives, wether its quick format or full overwrite)
many thanks, I'll appriciate any replies.
Hi Barry,
Sorry for you loss, I know how frustrating this is. Aside from the advice
which doesn't help you such as backups etc. etc. Don't worry, very few of
us do it so you're not alone. You learn from experiences like this
though... I only back up the bits I need to back up.
Okies, PC World.. The words utter-shite, morons, MacDonalds' burger
flippers etc. etc. spring to mind. From this experience you'll have such a
bitter taste in your mouth that you won't even buy a plug from there in
future. Use small local suppliers, as backing up the data is the first
thing they'll do to avoid getting into later arguments with customer. ;-)
Corporates have similar problems in that if a hard disk goes down, the big
suppliers insists on receiving the hard disk back. They cannot understand
why they can only have it after an electric drill has been through several
times. Data integrity causes all sorts of problems with Corporate Security
Risk Analysis procedures and T&C's so you're not alone.
Here's what you do...
a.) Write everything down factually (remember that you can't prove what was
on that disk so assume it to be gone).
b.) Send it to trading standards recorded delivery, do the same for PC
World's head office, and the store in question.
c.) Get the forms for initiating a claim through the small courts, fill this
in, include your factual log.
d.) Photocopy these, and send with the documents in (b), again recorded
delivery to all 3 parties. Also send one to yourself recorded delivery....
But don't open it, this is for when you get to court and PC World say they
never received anything. Tell the chairman/court you've done this
deliberately for this reason.
Basically what you're trying to do here is to make everything so watertight
that it can't be contested.
You may be able to claim a minimal amount in damages for the data loss but
don't expect much, only a token payment. The courts view will be, did you
make backups. Actually I wouldn't focus on this too much, simply to
highlight that PC World are incompetent and you're not. Actually again,
they're experts in dealing with PC repair, you're not. So technically they
should have had the common sense to at least ask you first. I assume you
advised in the cover note you wrote to go with the PC that data was on the
disk??.... Actually they had no reason to even interfere with the hard
disk. If they were professional they'd have put one of their 'support' hard
disks in it. They are 'professional', aren't they!?
Quite plainly, PC World are incompetent, they always have been, they always
will be.
My big experiences with PC World are through their central personnel
department and if they're anything to go by they like things done their way
from the Store Manager's downwards.
Oh, you did the right thing to buy another laptop, you're perfectly entitled
to do that. PC World are obligued to now give you a refund as a result of
their inaction. It's unlikely they will make this easy, it's unlikely
they'll be thankful to you. Why should they be? when there's 100's of
people behind you every day to follow in your footsteps.
The way these big companies work is that they only need to get everyone once
to make a profit. The high street shops report that spending is down and
trading is difficult, it's not because people are desperately poor but
because the teenage staff they employ are rude, the products are overpriced,
the companies arrogant and difficult to deal with at a central level, and we
can take our money elsewhere so we do. We're slowly learning as consumers
that we've had enough of it.
Hope that helps and gets your presentation folder started for this,
Aly
Another option you might consider is a letter to the State Attourney |
Generals office of the particular State that are dealing with. State
the facts as above and you might hear from those who are frustrateing
you. I know your outside the Country however the above short cut
might be very effective. No outfit wants to receive a complaint
from their State Attourney Genl and they will contact the
source of your problems and make them aware they have opened a file
on them.
Joe |
|
| Back to top |
|
|
Uncle Scrooge
Guest
|
| Posted:
Thu Nov 03, 2005 5:24 pm Post subject:
Re: Data loss -PC world |
|
|
"William P.N. Smith" <news05@compusmiths.com> wrote in message
news:f8vim11loeicvdqi94cnbnn28285cacau9@4ax.com...
| Quote: | "Barry Hobbf" <b.hobbs@ntlworld.com> wrote:
they have erased the data on the HDD. (apparently it was just a power
supply
fault)
I always pull the hard drive (with it's carrier) when I send my laptop
back for service. I doubt you'd get much satisfaction from them, in
fact I doubt they'd actually send you your original hard drive back
for data recovery. How would you know if the data recovery company
took you $2500 and said "yup, it's been erased!"?
|
If a disk has been erased, even once, can the data on it
be recovered by commercial means, regardless of costs?
Can law-enforcement agencies actually read erased
disks? |
|
| Back to top |
|
|
John Doue
Guest
|
| Posted:
Thu Nov 03, 2005 5:30 pm Post subject:
Re: Data loss -PC world |
|
|
Uncle Scrooge wrote:
| Quote: | "William P.N. Smith" <news05@compusmiths.com> wrote in message
news:f8vim11loeicvdqi94cnbnn28285cacau9@4ax.com...
"Barry Hobbf" <b.hobbs@ntlworld.com> wrote:
they have erased the data on the HDD. (apparently it was just a power
supply
fault)
I always pull the hard drive (with it's carrier) when I send my laptop
back for service. I doubt you'd get much satisfaction from them, in
fact I doubt they'd actually send you your original hard drive back
for data recovery. How would you know if the data recovery company
took you $2500 and said "yup, it's been erased!"?
If a disk has been erased, even once, can the data on it
be recovered by commercial means, regardless of costs?
Can law-enforcement agencies actually read erased
disks?
A definite yes. Unless a special program has been used to delete the |
data securely, it is fairly simple. If a military strength program has
been used to erase the data, then, this is another matter ...
--
John Doue |
|
| Back to top |
|
|
Peter T. Breuer
Guest
|
| Posted:
Thu Nov 03, 2005 6:42 pm Post subject:
Re: Data loss -PC world |
|
|
Uncle Scrooge <US@scrooge.com> wrote:
| Quote: | If a disk has been erased, even once, can the data on it
be recovered by commercial means, regardless of costs?
|
Depends on the way it has been erased, but in general, yes, if cost is
no object (which is what I think you meant to say), one can recover the
data. One may need a scanning electrn microscpe to do so, but yes.
| Quote: | Can law-enforcement agencies actually read erased
disks?
|
Most people can, for most standard meanings of the word "erase". The
usual meaning of "erase" is "invalidate the directory entries". The
invalidated entries are still recognizable, and the data on disk is
perfectly intact, at least until the space is reused.
Peter |
|
| Back to top |
|
|
RobDee
Guest
|
| Posted:
Thu Nov 03, 2005 7:37 pm Post subject:
Re: Data loss -PC world |
|
|
"Joseph Fenn" <jfenn@lava.net> wrote in message
news:Pine.BSI.4.61.0511021857300.25880@malasada.lava.net...
| Quote: |
On Wed, 2 Nov 2005, techie_alison wrote:
"Barry Hobbf" <b.hobbs@ntlworld.com> wrote in message
news:639af.331$Cq4.222@newsfe7-gui.ntli.net...
Hello,
A month ago my laptop died and was sent away under warranty. After a
month
it was still not returned. For the alst 2 weeks ive been on the phone
for
hours trying to work out what exactly was happening - to be told about
30
different stories. So far I can work out the laptop is still not fixed,
and
they have erased the data on the HDD. (apparently it was just a power
supply
fault)
In the mean time I have got a new laptop because after 28 days PC world
are
obliged to give a replacement - and even doing this they tried to fob me
of
with a lower spec.
However, the data on the drive was very important to me and included tax
data for my business and other business related items - as well as many
sentimental items.
Can i claim against them to receive compensation for my losses, and the
cost
of calls and time/productivity I have lost?
AlsoThe company want 80 quid for me to get my hard drive back - which
has
been wiped. Can the data still be recovered if they have wiped it? (not
sure
how they erase the drives, wether its quick format or full overwrite)
many thanks, I'll appriciate any replies.
Hi Barry,
Sorry for you loss, I know how frustrating this is. Aside from the
advice
which doesn't help you such as backups etc. etc. Don't worry, very few
of
us do it so you're not alone. You learn from experiences like this
though... I only back up the bits I need to back up.
Okies, PC World.. The words utter-shite, morons, MacDonalds' burger
flippers etc. etc. spring to mind. From this experience you'll have such
a
bitter taste in your mouth that you won't even buy a plug from there in
future. Use small local suppliers, as backing up the data is the first
thing they'll do to avoid getting into later arguments with customer.
;-)
Corporates have similar problems in that if a hard disk goes down, the
big
suppliers insists on receiving the hard disk back. They cannot
understand
why they can only have it after an electric drill has been through
several
times. Data integrity causes all sorts of problems with Corporate
Security
Risk Analysis procedures and T&C's so you're not alone.
Here's what you do...
a.) Write everything down factually (remember that you can't prove what
was
on that disk so assume it to be gone).
b.) Send it to trading standards recorded delivery, do the same for PC
World's head office, and the store in question.
c.) Get the forms for initiating a claim through the small courts, fill
this
in, include your factual log.
d.) Photocopy these, and send with the documents in (b), again recorded
delivery to all 3 parties. Also send one to yourself recorded
delivery....
But don't open it, this is for when you get to court and PC World say
they
never received anything. Tell the chairman/court you've done this
deliberately for this reason.
Basically what you're trying to do here is to make everything so
watertight
that it can't be contested.
You may be able to claim a minimal amount in damages for the data loss
but
don't expect much, only a token payment. The courts view will be, did
you
make backups. Actually I wouldn't focus on this too much, simply to
highlight that PC World are incompetent and you're not. Actually again,
they're experts in dealing with PC repair, you're not. So technically
they
should have had the common sense to at least ask you first. I assume you
advised in the cover note you wrote to go with the PC that data was on
the
disk??.... Actually they had no reason to even interfere with the hard
disk. If they were professional they'd have put one of their 'support'
hard
disks in it. They are 'professional', aren't they!?
Quite plainly, PC World are incompetent, they always have been, they
always
will be.
My big experiences with PC World are through their central personnel
department and if they're anything to go by they like things done their
way
from the Store Manager's downwards.
Oh, you did the right thing to buy another laptop, you're perfectly
entitled
to do that. PC World are obligued to now give you a refund as a result
of
their inaction. It's unlikely they will make this easy, it's unlikely
they'll be thankful to you. Why should they be? when there's 100's of
people behind you every day to follow in your footsteps.
The way these big companies work is that they only need to get everyone
once
to make a profit. The high street shops report that spending is down and
trading is difficult, it's not because people are desperately poor but
because the teenage staff they employ are rude, the products are
overpriced,
the companies arrogant and difficult to deal with at a central level, and
we
can take our money elsewhere so we do. We're slowly learning as
consumers
that we've had enough of it.
Hope that helps and gets your presentation folder started for this,
Aly
Another option you might consider is a letter to the State Attourney
Generals office of the particular State that are dealing with. State
the facts as above and you might hear from those who are frustrateing
you. I know your outside the Country however the above short cut
might be very effective. No outfit wants to receive a complaint
from their State Attourney Genl and they will contact the
source of your problems and make them aware they have opened a file
on them.
Joe
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Joe,
This Guy's referring to PC World in UK (well known and often well hated by
more knowledgeable folks). However, you've just helped me to realise one of
the many reasons why US citizens enjoy one of the best set of consumer
rights in the World - I think UK people, and even more so Spanish citizens
are treated like dirt compared with the service and automatic rights you get
in USA, though things are moving in the right direction.
Rob |
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William P.N. Smith
Guest
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| Posted:
Thu Nov 03, 2005 8:46 pm Post subject:
Re: Data loss -PC world |
|
|
"Uncle Scrooge" <US@scrooge.com> wrote:
| Quote: | If a disk has been erased, even once, can the data on it
be recovered by commercial means, regardless of costs?
|
Well, there's "erased" and then there's "erased". Erasure methods can
range from:
Erase all files - Undelete programs can recover
Quick Format - a bit more work, but easy to recover
Normal Format - check with a data recovery company
Low-Level format with MFR diags - ask the NSA
Linux-based overwriter - NSA again, the more passes, the more secure
| Quote: | Can law-enforcement agencies actually read erased
disks?
|
Yes, and their forensic techiques can supposedly pull stuff off even
multi-pass overwritten drives, though it's really expensive and
time-consuming to do so, so they'd have to have a good reason to
bother.
Note that a 'bad' sector, when it gets remapped in the drive, will
still be there, and probably easily readable by the NSA, even after
dozens of 'overwrite' passes (as it's not getting overwritten). Hence
the requirement for Really Secure Data to be physically destroyed.
I did a couple of passes of a Linux overwriter recently before I sent
a Dell machine back, and I'm not worried. |
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[0v0]
Guest
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| Posted:
Thu Nov 03, 2005 10:26 pm Post subject:
Re: Data loss -PC world |
|
|
In article <639af.331$Cq4.222@newsfe7-gui.ntli.net>,
b.hobbs@ntlworld.com says...
| Quote: | However, the data on the drive was very important to me and included tax
data for my business and other business related items - as well as many
sentimental items.
Can i claim against them to receive compensation for my losses, and the cost
of calls and time/productivity I have lost?
|
I'm surprised to read you think someone else is responsible for the loss
of data which you didn't back up.
Do others think the same? |
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Barry Hobbf
Guest
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| Posted:
Thu Nov 03, 2005 11:46 pm Post subject:
Re: Data loss -PC world |
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Because they are the ones that deleted it with no apparent reason and
without my consent. I do not create backups daily, its more like every 2
weeks. Can you say you backup you data every time you make changes?
"[0v0]" <no.address@nd.no.spam.com> wrote in message
news:MPG.1dd44aa09a42f1d598988c@news.individual.net...
| Quote: | In article <639af.331$Cq4.222@newsfe7-gui.ntli.net>,
b.hobbs@ntlworld.com says...
However, the data on the drive was very important to me and included tax
data for my business and other business related items - as well as many
sentimental items.
Can i claim against them to receive compensation for my losses, and the
cost
of calls and time/productivity I have lost?
I'm surprised to read you think someone else is responsible for the loss
of data which you didn't back up.
Do others think the same? |
|
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John Doue
Guest
|
| Posted:
Thu Nov 03, 2005 11:48 pm Post subject:
Re: Data loss -PC world |
|
|
[0v0] wrote:
| Quote: | In article <639af.331$Cq4.222@newsfe7-gui.ntli.net>,
b.hobbs@ntlworld.com says...
However, the data on the drive was very important to me and included tax
data for my business and other business related items - as well as many
sentimental items.
Can i claim against them to receive compensation for my losses, and the cost
of calls and time/productivity I have lost?
I'm surprised to read you think someone else is responsible for the loss
of data which you didn't back up.
Do others think the same?
|
Not me! This being said, no need to rub salt in the wound ... The only
case someone could be responsible for data stored would a company
selling this type of service and explicitly accepting such
responsability ... a rare company!
--
John Doue |
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