F
Guest
|
 Posted:
Sun Nov 13, 2005 8:18 pm Post subject:
Re: Data loss -PC world |
|
|
It was a problem customers have had and was just to highlight the "data your
problem, no warrenty if you tamper with laptop to get data off" catch 22 the
warrenty conditions place.
Also noticed how quick "support" people are to say re-install from CD. Seems
to be the first action nowadays instead of the last resort it should be.
"J. Clarke" <jclarke.usenet@snet.net.invalid> wrote in message
news:dl7f5202lt6@news1.newsguy.com...
| Quote: | F wrote:
One point to make is that the terms and cons of warrenty all seem to
include the void if you remove the HD
With this in mind, i've got a laptop which is backed up every day at
midnight... at 23:30 it dies so I have a whole days work not backed up
worth £2-3k to me. No life in the machine ... HOW DO I BACKUP THE DATA ?
do I pull the drive and dump it to a PC - void warrenty
ask repair center to pull HD keep it safe ? - no pickup
I know which one I'd do - no warrenty + new laptop is still cheaper than
loss of data.
Sounds like you need to work out a more effective backup strategy. How
much
data (in bytes) are you talking about?
x> wrote in message
news:4372444f$0$82642$ed2619ec@ptn-nntp-reader03.plus.net...
"Barry Hobbf" <b.hobbs@ntlworld.com> wrote in message
news:639af.331$Cq4.222@newsfe7-gui.ntli.net...
Hello,
A month ago my laptop died and was sent away under warranty. After a
month
it was still not returned. For the alst 2 weeks ive been on the phone
for
hours trying to work out what exactly was happening - to be told
about
30
different stories. So far I can work out the laptop is still not
fixed,
and
they have erased the data on the HDD. (apparently it was just a power
supply
fault)
In the mean time I have got a new laptop because after 28 days PC
world
are
obliged to give a replacement - and even doing this they tried to fob
me of
with a lower spec.
However, the data on the drive was very important to me and included
tax data for my business and other business related items - as well
as
many sentimental items.
Can i claim against them to receive compensation for my losses, and
the
cost
of calls and time/productivity I have lost?
AlsoThe company want 80 quid for me to get my hard drive back - which
has
been wiped. Can the data still be recovered if they have wiped it?
(not
sure
how they erase the drives, wether its quick format or full
overwrite)
many thanks, I'll appriciate any replies.
There are some negative comments in this thread. I hope I can address
some of them
I worked for Mastercare PC solutions on the helpdesk in Nottingham. By
and large the staff were good, some excellent and some poor. If you got
a
poor member of staff then you were stuffed otherwise most customers
were
well pleased with the result. We diagnosed problems as best we could at
the end of the phone line. We were able to book out any spares we
thought
the job needed (if a hardware fault) without restriction. If we thought
it could
be
a mainboard / cpu / ram part then we booked out all three and the
unused
parts when back into the inventory.
Whenever we talked a customer through a procedure or received equipment
for
repair it was always on the understanding that the user would have
taken
a full backup of all critical data and that we may have had to
reinstall
from
a recovery cd (which erases the contents of the hard drive). Unless you
agree to this we would have refused to attempt a repair. This should
have
been spelt out to you.
That said I remember one poor helpdesk soul who forgot to inform the
user
that they would lose all their data before talking them through
recovering the pc from a recovery cd. Apparently she lost several
months
worth of financial data, invoices and creditor lists. The customer was
very upset
and
arrived the next day attempting to gain entry to the building to
remonstrate
with the responsible rep.
Fortunatley she couldn't get into the building (swipe card entry) and
in
the
end she chained herself to the railings and called the local tv station
(meridian I think) which was suitably located directly opposite the
help
call centre. We could see her on the carpark security cameras.
A last point is don't you have a backup? What would have happend had
your
hard drive failed?
If your data has value then its worth backing up. Can I suggest you
look
at
one of the external USB solutions (the maxtor one touch solution comes
to
mind) for future reference.
Andy
--
--John
to email, dial "usenet" and validate
(was jclarke at eye bee em dot net) |
|
|
J. Clarke
Guest
|
| Posted:
Mon Nov 14, 2005 12:21 am Post subject:
Re: Data loss -PC world |
|
|
F wrote:
| Quote: | It was a problem customers have had and was just to highlight the "data
your problem, no warrenty if you tamper with laptop to get data off" catch
22 the warrenty conditions place.
Also noticed how quick "support" people are to say re-install from CD.
Seems to be the first action nowadays instead of the last resort it should
be.
|
In other words you'd rather bitch than answer a perfectly simple,
straightforward question.
If your data is not backed up you _will_ lose it. It's not a matter of
"may" or "might", only "when". If "re-install from CD" is going to cause
you to lose 3K worth of data, then you have a problem. Period. One day
your machine is going to be stolen or your disk is going to fail beyond
recovery or a virus is going to eat your OS installation and you're going
to be in the same boat you're in now. However having had it happen once,
you no longer have _any_ excuse for being unaware that it can happen.
There are ways to maintain backups of a laptop on a more frequent basis than
daily--which one works is going to depend on how much data you have to back
up and how often it changes.
There are also procedures that you can follow that allow you to reinstall
the OS completely without touching the data.
Further, if you have that amount of data in your possession on a daily basis
then it would be a very good idea to learn to run the machine well enough
that you never need to call tech support except in the case of a hardware
failure needing replacement under warranty.
If you don't want to do backups that is of course your privilege. But when
that policy catches up with you you have nobody to blame but yourself.
As for the argument that "nobody does it", if everybody was jumping off a
bridge would you jump too?
| Quote: | "J. Clarke" <jclarke.usenet@snet.net.invalid> wrote in message
news:dl7f5202lt6@news1.newsguy.com...
F wrote:
One point to make is that the terms and cons of warrenty all seem to
include the void if you remove the HD
With this in mind, i've got a laptop which is backed up every day at
midnight... at 23:30 it dies so I have a whole days work not backed up
worth £2-3k to me. No life in the machine ... HOW DO I BACKUP THE DATA
?
do I pull the drive and dump it to a PC - void warrenty
ask repair center to pull HD keep it safe ? - no pickup
I know which one I'd do - no warrenty + new laptop is still cheaper
than loss of data.
Sounds like you need to work out a more effective backup strategy. How
much
data (in bytes) are you talking about?
x> wrote in message
news:4372444f$0$82642$ed2619ec@ptn-nntp-reader03.plus.net...
"Barry Hobbf" <b.hobbs@ntlworld.com> wrote in message
news:639af.331$Cq4.222@newsfe7-gui.ntli.net...
Hello,
A month ago my laptop died and was sent away under warranty. After a
month
it was still not returned. For the alst 2 weeks ive been on the
phone
for
hours trying to work out what exactly was happening - to be told
about
30
different stories. So far I can work out the laptop is still not
fixed,
and
they have erased the data on the HDD. (apparently it was just a
power supply
fault)
In the mean time I have got a new laptop because after 28 days PC
world
are
obliged to give a replacement - and even doing this they tried to
fob me of
with a lower spec.
However, the data on the drive was very important to me and included
tax data for my business and other business related items - as well
as
many sentimental items.
Can i claim against them to receive compensation for my losses, and
the
cost
of calls and time/productivity I have lost?
AlsoThe company want 80 quid for me to get my hard drive back -
which
has
been wiped. Can the data still be recovered if they have wiped it?
(not
sure
how they erase the drives, wether its quick format or full
overwrite)
many thanks, I'll appriciate any replies.
There are some negative comments in this thread. I hope I can address
some of them
I worked for Mastercare PC solutions on the helpdesk in Nottingham. By
and large the staff were good, some excellent and some poor. If you
got
a
poor member of staff then you were stuffed otherwise most customers
were
well pleased with the result. We diagnosed problems as best we could
at the end of the phone line. We were able to book out any spares we
thought
the job needed (if a hardware fault) without restriction. If we
thought it could
be
a mainboard / cpu / ram part then we booked out all three and the
unused
parts when back into the inventory.
Whenever we talked a customer through a procedure or received
equipment
for
repair it was always on the understanding that the user would have
taken
a full backup of all critical data and that we may have had to
reinstall
from
a recovery cd (which erases the contents of the hard drive). Unless
you agree to this we would have refused to attempt a repair. This
should
have
been spelt out to you.
That said I remember one poor helpdesk soul who forgot to inform the
user
that they would lose all their data before talking them through
recovering the pc from a recovery cd. Apparently she lost several
months
worth of financial data, invoices and creditor lists. The customer was
very upset
and
arrived the next day attempting to gain entry to the building to
remonstrate
with the responsible rep.
Fortunatley she couldn't get into the building (swipe card entry) and
in
the
end she chained herself to the railings and called the local tv
station (meridian I think) which was suitably located directly
opposite the
help
call centre. We could see her on the carpark security cameras.
A last point is don't you have a backup? What would have happend had
your
hard drive failed?
If your data has value then its worth backing up. Can I suggest you
look
at
one of the external USB solutions (the maxtor one touch solution comes
to
mind) for future reference.
Andy
--
--John
to email, dial "usenet" and validate
(was jclarke at eye bee em dot net)
|
--
--John
to email, dial "usenet" and validate
(was jclarke at eye bee em dot net) |
|
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