| Author |
Message |
zakezuke
Guest
|
 Posted:
Tue Oct 18, 2005 7:53 pm Post subject:
Re: Epson printers are electronic theieves |
|
|
| Quote: | If the unit was out of warrenty I would have understood, yes I did say
6 months and 8 months 'it IS' quite clear I did NOT say 4 months and
7 months for example (yes I can add up), you will be aware that some
time was spent on trying to correct this problem my self prior to
joining this NG.
|
Authur is actually trying to be helpful, however
Let's say you bought the printer in January 2005. It has a 1 year
warranty, so you are covered till january 2006. Let's say it breaks in
July and you get it replaced. Your still covered till January 2006.
You are not covered till July 2006. This is not super duper but
reasonable.
| Quote: | From the way you describe the problem now... it sounds like you are
presently beyond 1 year of ownership of the printer you bought by two |
months. To quote epsons website
"Standard: 1 Year Repair or Replace
Optional: Optional Extension to 3 Years" |
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|
 |
Davy
Guest
|
| Posted:
Tue Oct 18, 2005 10:38 pm Post subject:
Re: Epson printers are electronic theieves |
|
|
| Quote: | quote="zakezuke
Authur is actually trying to be helpful, however
|
Yes, I know and I do appreciate it,
| Quote: | Let's say you bought the printer in January 2005. It has a 1 year
warranty, so you are covered till january 2006. Let's say it breaks
in
July and you get it replaced. Your still covered till January
2006.
You are not covered till July 2006. This is not super duper but
reasonable.
|
Thats what I thought and expected, no argument at all if it was 12
months and a day, but it's odd that Epson told me that the remaining
guarantee could not be transfered over from the original unit at
onset, if it had been a year and a day at the time I would have
certainly understood.
| Quote: | From the way you describe the problem now... it sounds like you are
presently beyond 1 year of ownership,
|
Yes it does appear to be so, but note I have not attempted to change
the date and have stuck by what I have said orginally, this is what I
was trying to imply with Arthur, I continued to use the printer the
best way I could until I had had enough, if I could quote the exact
dates I would have done so on previous occasions and in previous
post's.
I do know there was some warrenty left and was suprised to learn that
it could not be transfered over, I certainly wasn't expecting a new
12 month warranty....!
Davy |
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zakezuke
Guest
|
| Posted:
Tue Oct 18, 2005 11:30 pm Post subject:
Re: Epson printers are electronic theieves |
|
|
| Quote: | I do know there was some warrenty left and was suprised to learn that
it could not be transfered over, I certainly wasn't expecting a new
12 month warranty....!
|
That's the thing you said "6 months and 8 months". That sounds like
you bought the printer 14 months ago, and got the referb 8 months ago. |
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Davy
Guest
|
| Posted:
Tue Oct 18, 2005 11:41 pm Post subject:
Re: Epson printers are electronic theieves |
|
|
| Quote: | Arthur Entlichwrote:
[quote="Arthur Entlich"]Hi Davy,
I went to the source and read the full document. I appears to me
several things:
|
Glad you had a look, plenty to digest there, even more if you
'Googled'
| Quote: | 2) You could have pursued this with the retailer (trader) from whom
you
bought the printer, and according to the document, you still can
|
I could have persued the matter but to be honest will it be worth it..
considering the cost of the printer..?
| Quote: | Regarding the warranty with Epson, this document is not relevant at
all,
as it has nothing to do with the manufacturer.
|
I only 'scamped through' the doc. and didn't digest fully, I seem to
understand that you meant Epson UK policies.
We'll let other's to comment here, indeed it would be interesting to
hear 'all round' experience - would it not be better starting a new
post, this one is getting rather long...!
| Quote: |
Other laws likely apply.
Would have to digest the doc. fully then look at all points - take |
some time.
| Quote: | However, unless I've misunderstood your recent posting, you got your
full warranty from Epson from the two printers.
|
I do feel when the replacement started to play up there was some left
- not a lot.
| Quote: | You may still have a legal remedy with the original dealer, should
you
wish to pursue it. The onus of proof after 6 months is placed upon
you.
The length of the sale of goods action can be as long as 6 years
in
the UK.
Art
|
Not worth the trouble to be honest, maybe I oughta have a go and then
make a career for myself.
Davy |
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Davy
Guest
|
| Posted:
Wed Oct 19, 2005 12:44 am Post subject:
Re: Epson printers are electronic theieves |
|
|
| Quote: | zakezukewrote
quote="zakezuke
That's the thing you said "6 months and 8 months". That sound
lik
you bought the printer 14 months ago, and got the referb 8 month
ago |
Take the time I contacted Epson about the replacment going faulty int
consideration, at the time if it had been 12 months and one day
would have understood
Dav |
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Arthur Entlich
Guest
|
| Posted:
Thu Oct 20, 2005 7:59 pm Post subject:
Re: Epson printers are electronic theieves |
|
|
Ok, again for my own clarity (or lack thereof...)
The first printer came with a 12 month warranty. It failed after 6
months. They (who was "they" BTW, Epson or the service depot you went
to?) gave you an OEM or refurb without ink (odd, they usually supply new
ink with a replacement printer) but they told you that one came with no
warranty. The unit they gave you actually sounds more like a service
depot replacement when they can't fix a unit or mess one up. It is
probably supposed to come with ink from their stores, not in the box.
Replacement printers don't come with a warranty card, because the
current warranty (from the replaced printer) remains in effect until the
end of it.
Who told you the replacement model had no warranty, the service depot or
Epson UK? I don't know how the UK operates, but in North America Epson
contracts service depots and provides training and manuals and parts
etc, but they are not Epson, and they usually repair many products and
brands.
Are you stating that had you believed you had a continued warranty on
the second printer you would have tried to return it to get a refund
after it too began to clog?
Art
Davy wrote:
| Quote: | Arthur Entlichwrote:
[quote="Arthur Entlich"]OK, let's see if I have this correct...OK,
let's see if I have this correct...[/quote:ab37a14642]
Yep, that is correct I expected a 12 month warranty on the first
printer and I expected the warranty to be transferred over to the
exchanged printer at the 'least' , in which case I would have taken
it back and let them deal with the problem.
If the unit was out of warrenty I would have understood, yes I did say
6 months and 8 months 'it IS' quite clear I did NOT say 4 months and
7 months for example (yes I can add up), you will be aware that some
time was spent on trying to correct this problem my self prior to
joining this NG.
The unit was exchanged for one in a plain box with Epson security
tape, minus ink tanks (and also warrenty and instructions - but
forget these), does this sound like a factory referb unit.. and would
this carry any warrenty..?
When I enquired, ..."please note I said enquired", I was told that the
warranty could not be transferred over to the replacement printer, I
didn't
argue nor bother to ask why..? as if two printers went the same way
I'm pretty sure the third one is.
In the first instant prior to the exchange I asked if I could replace
the printer with a better model paying the extra, "no", came the
reply and I'm mighty glad I couldn't.
Davy
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Arthur Entlich
Guest
|
| Posted:
Thu Oct 20, 2005 8:09 pm Post subject:
Re: Epson printers are electronic theieves |
|
|
It sounds to me that you got some bad information somewhere. The UK has
stricter rules regarding consumer goods than most countries, and I can't
imagine they don't legislate that a replacement provided under warranty
must continue the warranty to it's natural end.
I'll try to research this at some point, first to understand the UK law
regarding warranties, and then to query Epson as to what their policy is
regarding warranty transfer.
I have a feeling there was some miscommunication between Epson and the
service depot regarding what you were entitled to both in terms of the
printer they provided and the warranty.
Art
Davy wrote:
| Quote: | quote="zakezuke
Authur is actually trying to be helpful, however
Yes, I know and I do appreciate it,
Let's say you bought the printer in January 2005. It has a 1 year
warranty, so you are covered till january 2006. Let's say it breaks
in
July and you get it replaced. Your still covered till January
2006.
You are not covered till July 2006. This is not super duper but
reasonable.
Thats what I thought and expected, no argument at all if it was 12
months and a day, but it's odd that Epson told me that the remaining
guarantee could not be transfered over from the original unit at
onset, if it had been a year and a day at the time I would have
certainly understood.
From the way you describe the problem now... it sounds like you are
presently beyond 1 year of ownership,
Yes it does appear to be so, but note I have not attempted to change
the date and have stuck by what I have said orginally, this is what I
was trying to imply with Arthur, I continued to use the printer the
best way I could until I had had enough, if I could quote the exact
dates I would have done so on previous occasions and in previous
post's.
I do know there was some warrenty left and was suprised to learn that
it could not be transfered over, I certainly wasn't expecting a new
12 month warranty....!
Davy
|
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Davy
Guest
|
| Posted:
Fri Oct 21, 2005 12:32 am Post subject:
Re: Epson printers are electronic theieves |
|
|
| Quote: | Arthur Entlichwrote
quote="Arthur Entlich"The unit they gave you actually sounds mor |
like a service
| Quote: | depot replacement when they can't fix a unit or mess one up. It i
probably supposed to come with ink from their store
|
" The guy literally threw it in the bin", much to my amusement.
only discovered this could have been a referb - or whatever afte
joining this NG after I had the replacement
| Quote: | Replacement printers don't come with a warranty card because the
current warranty (from the replaced printer) remains in effect unti
the
end of it
|
Yes I have no problem with that, mind you they never did say sorry fo
the amount of ink 'they had' wasted
| Quote: | Who told you the replacement model had no warranty, the servic
depot or Epson UK? |
Epson UK on the telephone it was customer service
Note
At the onset I wanted to exchange it for a better printer with cas
adjustments but customer services refused
| Quote: |
I don't know how the UK operates, Not worth 'loosing sleep over'.
but in North America Epson
contracts service depots and provides training and manuals and part
etc, but they are not Epson, and they usually repair many product
and
brands
|
I can accept these sort of variations from company to company, som
companies go all out to help you and some don't, and some defends a
though it's all top secret
| Quote: | Are you stating that had you believed you had a continued warrant
on
the second printe
|
I expected what was left of the warranty to be transfered, I didn'
expect a new 12 month warranty nor an extended one, if it had been 1
months and a day I would have understood
Tell you what, if this Canon went now I would have no hesitatio
whatever in buying another, not clogged yet and it's a darn site mor
economical to run, sorry but I can't say that about the expeirence
had with the Epson
I can understand a printer clogging once in a while but to be hones
that Epson was a 'clogger' in every sense of the word, not one bu
two of them... and you just can not say that is normal, it clogged o
the 2nd and the replacement clogged on the 4th day. I can't exactl
call that good nor can I call that normal
Its amazing the guy 'clodded' the printer in the bin, why was it no
sent back to Epson where test's could be done to aid qualit
control..
If people are so poorly trained as been mentioned at Epson U
previously then who know's..? their knowledge capability does no
exceed that of replacing a set of ink cartridges, I would expect
technician to know their products inside out...! Perhaps like som
TV engineers whose capability does not exceed that of a........
'bottle swapper'......... that is someone who can only fix TV's b
changing tubes or valves as we call them, but not a cat in hell'
chance of fixing should it be a component
Dav |
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Arthur Entlich
Guest
|
| Posted:
Fri Oct 21, 2005 2:30 pm Post subject:
Re: Epson printers are electronic theieves |
|
|
As I have often stated, I don't do apologies for Epson.
As I also stated, I don't think they handled your case very well at all.
The C6X series printers were not the best models, but that doesn't
excuse them dealing correctly with your issues. I also think you may
have hit a bad run of them, which probably happens with most products at
times. Tossing it in the bin may be what Epson decided was the answer
to that issue.
I'm not sure you saw "policy" there, more like just a chain of bad
judgments.
Art
Davy wrote:
| Quote: | Arthur Entlichwrote:
quote="Arthur Entlich"The unit they gave you actually sounds more
like a service
depot replacement when they can't fix a unit or mess one up. It is
probably supposed to come with ink from their stores
" The guy literally threw it in the bin", much to my amusement. I
only discovered this could have been a referb - or whatever after
joining this NG after I had the replacement.
Replacement printers don't come with a warranty card because the
current warranty (from the replaced printer) remains in effect until
the
end of it.
Yes I have no problem with that, mind you they never did say sorry for
the amount of ink 'they had' wasted.
Who told you the replacement model had no warranty, the service
depot or Epson UK?
Epson UK on the telephone it was customer service.
Note:
At the onset I wanted to exchange it for a better printer with cash
adjustments but customer services refused.
I don't know how the UK operates, Not worth 'loosing sleep over'.
but in North America Epson
contracts service depots and provides training and manuals and parts
etc, but they are not Epson, and they usually repair many products
and
brands.
I can accept these sort of variations from company to company, some
companies go all out to help you and some don't, and some defends as
though it's all top secret.
Are you stating that had you believed you had a continued warranty
on
the second printer
|
|
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Davy
Guest
|
| Posted:
Fri Oct 21, 2005 4:32 pm Post subject:
Re: Epson printers are electronic theieves |
|
|
quote="Arthur Entlich" As I have often stated, I don't do apologie
for Epson
[/quote
Not your fault Art
| Quote: | As I also stated, I don't think they handled your case very well a
all |
I do 'know' they could have handled it better more so custome
services, but yet again, was I talking to an engineer or someone wh
knows how to change an ink cartridge who considers themselves highl
qualified, this is where company policy comes in which Epson on th
whole must be responible for
One thing I didn't take to was not being given details of how t
complain above them - they would not, or if they could not whic
seems rather strange would allow me to do so, are they hidin
anything here..
[quote:eab4ce4dd8]I also think you may have hit a bad run of them
which probably happens with most products at times.
[/quote:eab4ce4dd8
I can accept that for example, with transistors let alone IC's on
batch may have an entirely different, beta, HFE or hfe or eve
working voltages, and can understand the same effects includin
mechanical variations to a peizo print head, lets face fact's the
are dealing in microns here
| Quote: | Tossing it in the bin may be what Epson decided was the answer
to that issue
|
He could have had a little respect though Art, he could have waite
til I went out the shop and then kicked 'holy hell' out of it,
suspect he was showing his frustration with them as well as showin
me what he thought
He pulled out of repairing Epsons shortly after.....
| Quote: | I'm not sure you saw "policy" there, more like just a chain of bad
judgments. Art
|
Yeah, you are right here I'll agree to that, now 'would' that be wh
they wouldn't give me the contact details perhaps..
Dav |
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zakezuke
Guest
|
| Posted:
Fri Oct 21, 2005 5:21 pm Post subject:
Re: Epson printers are electronic theieves |
|
|
| Quote: | He could have had a little respect though Art, he could have waited
til I went out the shop and then kicked 'holy hell' out of it, I
suspect he was showing his frustration with them as well as showing
me what he thought.
|
Why would they have respect for it? I would think it's part of their
contract. They get paid .5 to 1.5hrs of labor or some such to look at
printers and if they are beyond repair they smash them. This way there
is no chance of someone trying to pull a fast one... claiming a printer
is dead and fishing it out of the trash. I'd be more shocked if they
actually took the time to claim the parts if it was a case of head
failure. |
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Larry Gold
Guest
|
| Posted:
Sun Nov 06, 2005 10:46 pm Post subject:
Re: Epson printers are electronic theieves |
|
|
that is disgusting
so cartridges you have ink in you cant use
--
Larry Gold
Arsenal For Life
arsenal49unbeaten03-04@hotmail.com
"Dr. Dweeb" <NOSPAM_5msg0h202@sneakemail.com> wrote in message
news:43494643$0$78282$157c6196@dreader1.cybercity.dk...
| Quote: | Gentlemen,
I have reached the conclusion that the Epson corporation is both
incompetant and corrupt. Someone should sue their scrawny little asses.
I have an RX500 - a high end combi-device.
Today, the reading on my black ink cartridge hit zero, while the other 5
read between 23-28%
I replaced the black cartridge with a 3rd party product from Gold-Ink.
After installation the printer informed me that it was loading the ink.
I decided to print the test page.
Failure - and worse.
1: "The ink cartridge is different from Epson blah blah blah" message.
This will now appear EVERY time I try to print !!!!!!!!!!
2: The device reset all 5 other cartridges to 0%
3: The device has the black cartridge now pegged at 83%, despite not yet
having printed 1 character
Because the other 5 cartridges now MUST be replaced I still cannot print
and I am REALLY pissed off. Check how much 6 cartridges (even of
alternative branbd) ink costs - this is an expensive exercise.
The audacity of these assholes to pull this sort of stunt amazes me. It
is both amoral and illegal. There is no technical reason for what has
happenned to me - it is just punishment for installing a non-Epson
cartridge - something I believe is my commercial right.
I mean, how much money do I have to spend on cartridges before I give up ?
Is an ERROR message at EVERY print job even marginally apprpriate ?
Where do I get my money back ??
Dr. Dweeb
|
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measekite
Guest
|
| Posted:
Sun Nov 06, 2005 11:21 pm Post subject:
Re: Epson printers are electronic theieves |
|
|
Larry Gold wrote:
| Quote: | that is disgusting
so cartridges you have ink in you cant use
|
-- Larry Gold Arsenal For Life arsenal49unbeaten03-04@hotmail.com "Dr.
Dweeb" <NOSPAM_5msg0h202@sneakemail.com> wrote in message
news:43494643$0$78282$157c6196@dreader1.cybercity.dk...
| Quote: | Gentlemen,
I have reached the conclusion that the Epson corporation is both
incompetant and corrupt. Someone should sue their scrawny little asses.
I have an RX500 - a high end combi-device.
Today, the reading on my black ink cartridge hit zero, while the other 5
read between 23-28%
I replaced the black cartridge with a 3rd party product from Gold-Ink.
THAT IS THE FIRST MISTAKE |
| Quote: |
After installation the printer informed me that it was loading the ink.
I decided to print the test page.
Failure - and worse.
YOU SHOULD HAVE BOUGHT EPSON INK CARTS |
| Quote: |
1: "The ink cartridge is different from Epson blah blah blah" message.
This will now appear EVERY time I try to print !!!!!!!!!!
2: The device reset all 5 other cartridges to 0%
3: The device has the black cartridge now pegged at 83%, despite not yet
having printed 1 character
Because the other 5 cartridges now MUST be replaced I still cannot print
and I am REALLY pissed off.
IF YOU WENT OUT AND BOUGHT 1 EPSON CART THEN YOU WOULD BE ABLE TO PRINT |
| Quote: | Check how much 6 cartridges (even of
alternative branbd) ink costs - this is an expensive exercise.
The audacity of these assholes to pull this sort of stunt amazes me. It
is both amoral and illegal. There is no technical reason for what has
happenned to me - it is just punishment for installing a non-Epson
cartridge - something I believe is my commercial right.
YOU WERE BAD BOY |
| Quote: |
I mean, how much money do I have to spend on cartridges before I give up ?
Is an ERROR message at EVERY print job even marginally apprpriate ?
Where do I get my money back ??
Dr. Dweeb
|
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|
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Richard Tomkins
Guest
|
| Posted:
Mon Nov 07, 2005 7:07 am Post subject:
Re: Epson printers are electronic theieves |
|
|
http://www.ssclg.com/epsone.shtml
http://www.misterinkjet.com/epson_resetter_instructions.htm
http://www.inkjetrefills.com/epson/refillkits.shtml
There seems to be some software and also some chip resetters that you might
take a look at and see which one may work for you.
I myself have not tried any of these, I have an older Epson and Lexmark both
without this silly chip shit.
rtt
"Larry Gold" <larry.gold@ntlworld.com> wrote in message
news:Drqbf.3200$c66.2921@newsfe3-gui.ntli.net...
| Quote: | that is disgusting
so cartridges you have ink in you cant use
--
Larry Gold
Arsenal For Life
arsenal49unbeaten03-04@hotmail.com
"Dr. Dweeb" <NOSPAM_5msg0h202@sneakemail.com> wrote in message
news:43494643$0$78282$157c6196@dreader1.cybercity.dk...
Gentlemen,
I have reached the conclusion that the Epson corporation is both
incompetant and corrupt. Someone should sue their scrawny little asses.
I have an RX500 - a high end combi-device.
Today, the reading on my black ink cartridge hit zero, while the other 5
read between 23-28%
I replaced the black cartridge with a 3rd party product from Gold-Ink.
After installation the printer informed me that it was loading the ink.
I decided to print the test page.
Failure - and worse.
1: "The ink cartridge is different from Epson blah blah blah" message.
This will now appear EVERY time I try to print !!!!!!!!!!
2: The device reset all 5 other cartridges to 0%
3: The device has the black cartridge now pegged at 83%, despite not yet
having printed 1 character
Because the other 5 cartridges now MUST be replaced I still cannot print
and I am REALLY pissed off. Check how much 6 cartridges (even of
alternative branbd) ink costs - this is an expensive exercise.
The audacity of these assholes to pull this sort of stunt amazes me. It
is both amoral and illegal. There is no technical reason for what has
happenned to me - it is just punishment for installing a non-Epson
cartridge - something I believe is my commercial right.
I mean, how much money do I have to spend on cartridges before I give up
?
Is an ERROR message at EVERY print job even marginally apprpriate ?
Where do I get my money back ??
Dr. Dweeb
|
----== Posted via Newsfeeds.Com - Unlimited-Uncensored-Secure Usenet News==----
http://www.newsfeeds.com The #1 Newsgroup Service in the World! 120,000+ Newsgroups
----= East and West-Coast Server Farms - Total Privacy via Encryption =---- |
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|
Roy G
Guest
|
| Posted:
Mon Nov 07, 2005 7:54 am Post subject:
Re: Epson printers are electronic theieves |
|
|
"Larry Gold" <larry.gold@ntlworld.com> wrote in message
news:Drqbf.3200$c66.2921@newsfe3-gui.ntli.net...
| Quote: | that is disgusting
so cartridges you have ink in you cant use
--
Larry Gold
Arsenal For Life
arsenal49unbeaten03-04@hotmail.com
"Dr. Dweeb" <NOSPAM_5msg0h202@sneakemail.com> wrote in message
news:43494643$0$78282$157c6196@dreader1.cybercity.dk...
Gentlemen,
I have reached the conclusion that the Epson corporation is both
incompetant and corrupt. Someone should sue their scrawny little asses.
I have an RX500 - a high end combi-device.
Today, the reading on my black ink cartridge hit zero, while the other 5
read between 23-28%
I replaced the black cartridge with a 3rd party product from Gold-Ink.
After installation the printer informed me that it was loading the ink.
I decided to print the test page.
Failure - and worse.
1: "The ink cartridge is different from Epson blah blah blah" message.
This will now appear EVERY time I try to print !!!!!!!!!!
2: The device reset all 5 other cartridges to 0%
3: The device has the black cartridge now pegged at 83%, despite not yet
having printed 1 character
Because the other 5 cartridges now MUST be replaced I still cannot print
and I am REALLY pissed off. Check how much 6 cartridges (even of
alternative branbd) ink costs - this is an expensive exercise.
The audacity of these assholes to pull this sort of stunt amazes me. It
is both amoral and illegal. There is no technical reason for what has
happenned to me - it is just punishment for installing a non-Epson
cartridge - something I believe is my commercial right.
I mean, how much money do I have to spend on cartridges before I give up
?
Is an ERROR message at EVERY print job even marginally apprpriate ?
Where do I get my money back ??
Dr. Dweeb
Hi there. |
It could be that the 3rd party Cartridge was faulty, and the printer could
not read the chip.
In any case, it is easy to get a hardware, or software, chip resetter, that
will enable you to continue using the Col Carts.
I agree that if Epson Sell you a printer, you are perfectly entitled to use
it with whatever ink and paper you choose, which is what you expected when
you bought it. If they have programmed it to do otherwise, they must be in
breach of contract.
However I would rather disagree with your claim that an RX500 is a top end
machine. It uses the same print engine as the R200 which is fairly
inexpensive.
Roy G |
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